The Bald Truth Archives - Miami Hair Institute

Dr. Rose and Spencer Kobren Discuss Optimizing the Patient Experience

Dr. Rose and Spencer Kobren Discuss Optimizing the Patient Experience In an industry where too many surgeons are preoccupied with quickly booking surgeries, Dr. Paul Rose and Spencer Kobren see things differently. In this interview for Spencer Kobren’s The Bald Truth, Dr. Rose discusses ways that the Hair Transplant Institute of Miami personalizes patient experience to ensure the highest level of care and best possible outcome. Comprehensive evaluations, honest recommendations, and straight-talk about fringe hair loss treatments are just a few of the fundamental differences that set Hair Transplant Institute of Miami apart from other clinics in South Florida.

Be sure to visit The Bald Truth for the original interview post here. Readers may also follow Spencer Kobren on Twitter.

The Patient’s Perspective: The Real Doctors Are Listening

Video Transcript

Dr. Rose: You gave a great talk. I thought it was a great lecture, and it points to the fact that we often miss how to take care of patients. The fact that you had that survey that talked about what patients perceive. And I will tell you– and I’m not blowing smoke here. When I had gotten back from that meeting, and I had written down some of the things that you had said, some of the comments that patients had about how they were treated. I immediately got back and said to my staff, [and] asked them to put in to print the questions that patients felt they were not being asked. And if we did ask those questions, to make sure that not only the people who consult for me, but we as physicians, Dr. Nusbaum and I, speak to that patient particularly about those issues. In particular, I think you had mentioned asking the question, ‘How is your hair loss affecting you emotionally, in your social situation, in your lifestyle?’ And I think for the most part, patients are very welcoming to get that question and have an opportunity not so much to vent, but to just say, ‘This is what’s bothering me about my hair.’ There are some people who don’t really want to talk about it, we learned. But there were questions you brought up that we immediately put into place.

Spencer Kobren: Well, I appreciate that. And my whole thing is really about creating the best possible patient experience. When patients come to me, and they say, ‘You know what, it doesn’t even seem like the doctor cared. All they wanted to do was make that sale, get me in the chair, and get me out.’ And when I hear [about] guys, even from well known practices, who aren’t following up personally. Unless you’re doing 30 cases a day, and I don’t think that’s happening in most practices, it’s so easy to make a 2 minute phone call and say, ‘Hey, how are you doing? I just wanted to make sure everything is okay. I’m going to have so-and-so from my staff check-in on you tomorrow.’ All of the sudden, they realize, this doctor really cares. And I know you guys do that in your practice.

Dr. Rose: We try. Every patient has my cell phone number. We try to be very forthright with patients. If I think they are a good candidate, I tell them. If I don’t think they’re a good candidate, I’ll tell them, ‘Have you ever looked at yourself with your head shaved? You might be a Michael Jordan, you might be a Sean Connery. It could work really well for you.’ There’s a lot of stuff out there now about PRP, patients asking us about that. And there’s a lot of– to me– pseudo science related to some of these things. I try to be very careful about what I say to patients and what I think is accurate science about some of these things, which we do use. But, in any case, I thought that your lecture was very beneficial for all of us at the meeting. I did have some takeaways there that I put into place right away.

Schedule a Hair Loss Evaluation Today

For more information on our clinic, physicians, and hair loss treatment options, readers are invited to contact us online or call our clinic directly at 305-925-0222.

Watch as Dr. Rose Discusses Mosaic™ Hair Restoration on The Bald Truth

Watch as Dr. Rose Discusses Mosaic™ Hair Restoration on The Bald Truth At the Hair Transplant Institute of Miami, we never stop researching, developing, and refining our methods of hair transplant surgery. We continually strive to improve the comfort, safety, and natural aesthetics of each procedure that is performed at our clinic. It is our pleasure to introduce our newest achievement in hair transplant surgery: The Mosaic® Hair Restoration, a novel approach that ensures a unique follicular pattern so each patient receives the most natural end result.

Watch as Dr. Paul Rose joins Spencer Kobren on The Bald Truth to discuss how this new approach to hair transplant surgery was first discovered and developed. Be sure to visit The Bald Truth for the original interview post here. Readers may also follow Spencer Kobren on Twitter.

Is Mosaic™ Hair Restoration the Next Logical Step?

Is Mosaic Hair Restoration The Next Logical Step? Paul Rose., M.D., J.D. from Spencer Kobren’s The Bald Truth on Vimeo.

Video Transcript

Dr. Rose: The Mosaic™ idea came out of the fact that I noticed over time, when I would go to many other physicians’ offices to see how they operated, that a lot of people would think of the recipient area as being divided up into zones. And they would do single hairs, the would do 2 hairs, 3 hairs, and each one of them would have a separate zone.

But when one looks at a picture of the donor area, and you look at the way hairs are set up, it’s obvious to you that hairs are set up in a mosaic type of pattern. The 1’s are mixed with the 2’s and the 3’s. That is the way Mother Nature does it, so it seemed to me that if you could replicate that on the patient, and do that in the recipient area, you would wind up with a more natural approach.

So with that, and taking into consideration that you do want to have a lot of single hairs at the very fringe– the very front– we developed a computer algorithm based on video images of the donor area. We did that in conjunction with Florida International University, and we were able to acquire a patent on this methodology.

Spencer Kobren: Well, you know what I find interesting– obviously, everyone is kind of set in their ways. You’ve been doing this for a long time, and you know I have to say you are one of the unsung heroes of this industry. I think it’s important for people to know that. I don’t think you’ve ever called the program, you don’t take the time to try to put yourself out there online that much, you’re not presenting a lot of your images– you’re just doing your thing. And you’ve been doing your thing well, and better than most people, in my opinion, ever since I’ve entered this industry. You were listed in the first The Bald Truth. And that was a time when there was no fee to be a part of the ISHRS. The ISHRS wasn’t even a part of my thinking at the time. It was just, I wanted to create a list of physicians who were really doing, in my view, state-of-the-art surgical hair restoration at that time. And sadly, there were only 11 of you guys. And you were one of them. But I think that, when I see these peoples’ short lists online and I don’t see your name on there, I think to myself ‘That’s insanity,’ because you really helped to start it all, and you really do it the right way. So I wanted to give you your props, I think it’s really it’s really important, and I’m excited that you have come up with this new concept because people are lazy. They are doing things the same way, year after year, just because they want to take the path of least resistance.

Dr. Rose: Well, I think to a certain extent that’s true. Thank you very much for the compliments, it’s great to have your support. You know, I was very privileged to be a part of that initial group of doctors that you cited. It’s great company to be in the company of people like Bill Rassmen and Bob Bernstein and Ron Shapiro, Bobby Limmer. We were fortunate to develop the follicular unit idea, and I would say I’ve never really been one for self promotion, for whatever reason. I don’t think there’s anything wrong with people who do self promote, but I really haven’t been active in that. I’ve had a great realization throughout my life that you never know everything. Even when you think you know it, you don’t. So I’ve always tried to come up with ways to learn more.

Learn More About Mosaic™ Hair Restoration

For more information on our clinic, physicians, and treatment options, readers are invited to contact us online or call our clinic directly at 305-925-0222.